Our aim is to be as clear and open as possible about what we do and why.
This Policy is effective from April 2018.
Who are we?
Data Controller: Carol Jayes
Contact email address:
We aim to respect your privacy and are committed to protecting the confidentiality of your personal information. Our aim is to be as clear and open as possible about what we do and why, which is why we go in-depth below to explain what we collect, send and use your data for and what your rights are.
These definitions should help you understand this policy and add clarity to any terms/labels we use. When we say “we,” “us,” “our” we are referring to Jayes Psychotherapy.
When we say “Client,” we are referring to the person or entity that is registered with us to use our Service. With regards to “Service” we are referring to any of our psychotherapy or counselling services or any consultative service which we provide to deliver our Service.
When we say “you,” we are referring either to a Client or to some other person who visits our Website.
“Personal Information” means any information that identifies or can be used to identify you or a Contact, directly or indirectly, including, but not limited to, first and last name, email address, occupation or other demographic information.
When we say “Contact”, we are referring to a specific data subject .
While providing the Service, and as described in more detail below, we may collect Personal Information about a website visitor, Customer, person or email address on or related to a Contact.
4. Questions, Concerns & Contact Information
If you have any questions or comments, or if you want to update, delete or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact our Data Controller through the following ways:
Data Controller: Carol Jayes
Telephone: 0800 0432135
Why we process your personal data
We process your personal data primarily on the basis of Legitimate Interest as a psychotherapy practice but only if necessary for the purpose we collected it for. We will also process data on the basis of contractual and transactional obligation where necessary. We may process your data for:
• Understanding how you interact with the website and social media
• Account activity such as, email, written and verbal communications and agreements
• Financial activity, such as billing communications
We will only store your data, for as long as we need it to undertake any of the processes listed above.
5. How we Collect Information About You
a) About You: When you use the website or Service, consult with us, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect.
That information may include either your or your Contact's name, physical address, email address, IP address, phone number, as well as details including occupation, location, history, and other demographic information. By giving us this information, you agree to this information being collected, used, disclosed, transferred within the United Kingdom (to our Data Processors and data storage centres in England) and stored by us.
c) IP address lookup: we use third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.
d) Cookies, tracking & beacons: We may use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies. This is used to analyse trends, administer the website, track users’ movements around the website and Service, serve targeted advertisements, and gather demographic information about our user base as a whole.
4. How we use of your information
We may disclose Personal Information and use personal data acquired from and provided by yourself to fulfil any of your requests and to send you appropriate and useful communications. You should be aware this includes, but not limited to, the types of communications explain in section 6, b, point 1.
A copy of our legitimate interests ‘balancing test’ is available on request as part of our commitment to managing your information rights. Please use the details at the start of the page to request this.
We use your data for the following purposes:
a)Types of communications: By processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications.
At any time, you can update your preferences (or completely unsubscribe/opt-out of our marketing) by clicking the opt-out link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link.
c) To enforce compliance with our Terms and Conditions and applicable law. This may include developing tools and algorithms that help us prevent violations.
d) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
e) To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
if To prosecute and defend a court, arbitration, or similar legal proceeding.
g) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
5. Data Collection: This is data we collect from our visitors and/or users
As you use our Service, you may request for us to import into our system Personal Information you have collected from your Contacts (and database). We have no direct relationship with your Contacts or any person other than you, and for that reason, you are responsible for making sure you have the appropriate legal permission for us to collect and process information about those individuals.
We will retain Personal Information we process on behalf of our Customers for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
6. Disclosing Information
We do not disclose any personal information obtained about you from this website to third parties. We may also use the information to keep in contact with you and inform you of developments associated with our services. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
7. Public Information and Third-Party Websites
a) Blog. We may have public blogs on our website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact on the information provide at the start of this page. If we are unable to remove your information, we will tell you why.
8. Your Rights
You have certain rights given to you by law, which means you have an amount of control over your personal data that we process.
a) Access to Your Personal Data: This right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.
b) Correcting Any Mistakes: The right of rectification allows you to instruct an organisation that is processing your personal data, to rectify any mistakes.
c) Right to be Forgotten: You have the right to instruct an organisation to erase your personal data.
d) Stop Processing: The right to stop the processing of your personal data
e) Moving Data: The right to data portability means that under certain circumstances you will be able to ask for your personal data to be transferred from one organisation to another.
f) Right to Object to Direct Marketing: You have the right to object to the processing of your personal data for the purposes of direct marketing.
g) Object to Profiling: Under certain circumstances, you are able to object to profiling and/or automated decision making.
Right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how Jayes Psychotherapy are processing your data, you can lodge a complaint to the supervisory authority, which is the ICO. (www.ico.org.uk)
Before it gets to that situation, please make sure you contact our Data Controller, Carol Jayes on if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.
Security and Compliance
9. Notice of Breach of Security
If a security breach causes an unauthorised access into our system that materially affects you, then Jayes Psychotherapy will notify you as soon as possible and later report the action we took in response. In all cases, we will follow our data breach policy to ensure that we comply with the law and report any necessary remedies to you and the ICO.
10. We operate in the United Kingdom
Our servers and offices are located in the United Kingdom, so your information is stored in England and is not transferred to, stored, or processed in the outside the EU or United States. We recommend you check with your other providers as their data protection, privacy, and other laws (such as the United States) might not be as comprehensive as those in the UK/EU.
11. Safeguarding your data
We take the security of the data you share with us very seriously. Our website uses HTTPS encryption to protect this information. This technology is usually involved when sharing credit card details online, so your personal information is secure.
Our website is also protected via a firewall and anti-malware solution. Any software/plugins running on the site are kept up to date/patched to ensure the highest security level possible.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device, for example, your computer or your mobile phone, if you agree. Cookies contain information that is transferred to your device’s hard drive.
The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it.
This helps us to improve the way our website works, for example, by ensuring that users are find-ing what they are looking for easily.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Google Analytics Cookies: _ga _gid We use Google Analytics cookies to understand how users browse our website in order to make it better browsing experience for everyone. More information about Google Analytics cookies can be found here .
Wordpress Cookies: wp-settings-2 wp-settings-time-2 DYNSERV Specific WordPress cookies may be used for logged in users and to verify new users to the site.